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Right of Withdrawal

Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.


Revocation
Terms of Right of Revocation

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must contact us (Gerschon GmbH, In der Schneithohl 16, 61476 Kronberg-Oberhöchstadt, Germany, Managing Director Evelyn Joppen-Leysaht, Tel. 06174 - 70 17, E-mail: info@gerschon.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. You can electronically complete and submit the sample withdrawal form or any other unequivocal statement on our website (download: GERSCHON_Right_of_Withdrawal_2019.pdf). If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of the receipt of such revocation. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this agreement, all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) have to repayed immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.
For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case you will be charged repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to an unnecessary handling by you for the examination of the nature, characteristics and functioning of the goods.

 
Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not exist with contracts
  • for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.

 
The right of revocation expires early in contracts
  • for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
  • for the delivery of goods that have been inseparably mixed with other goods due to their nature after delivery.